Senior Customer Engagement Business Analyst

Company Name: VARITE India Private Limited

About The Client:

- A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes.

- The solutions include IT service management, human resources, customer service, and security operations.

- Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs.

- Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space.

- In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.

About The Job:

- The Customer Office partners with our CCO, CFO, CPO, CDIO, CTOs, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements.

- The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to (USD)30B and help make Client the best place to work.

- This is an extraordinary opportunity to partner daily with our Customer Advocate team as part of our center of excellence to elevate CxO engagements and increase wallet share.

- We are looking for a strong team player who enjoys navigating complex projects.

- This person will thrive if they enjoy juggling many priorities, is resourceful, has a strong attention to detail, is an eager to bring forward ideas to drive continuous improvement across the Executive Customer Engagements.

Essential Job Functions:-

What you get to do in this role:

- Optimize the process for the Customer Office with customers end to end: ensure thorough and thoughtful briefing documents, account research, create event briefings with customer spend and pipeline data, project manage upcoming customer meetings, Analyzes complex business problems and provide recommendation on how to solve with automated systems.

- Track Customer Meeting follow ups, maintain milestones, track, assign and drive the delivery of clear action items

- Maintain internal customer engagement systems and dashboards

- Help define how slides and visuals will enhance a narrative or customer story, create any materials needed for the meeting,

- Develop key metrics and analyze data to continuously improve impact of Executive customer engagement.

- Ex Portfolio Analytics - data analysis of global sales pipeline, contrasted against coverage of our Executives, recommendations on where we have gaps and can maximize pipeline impact with Executive engagement

- Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis

Qualifications:

- 4-6 years combined experience in the areas of operations and data analytics

- Customer service oriented with strong interpersonal skills and ability to positively interact with global team

- Ability to drive collaboration with program management, functional and technical teams effective problem resolution.

- Handles self with highest level of professionalism in all communications.

- High energy with the capability to multi- task in a dynamic, rapidly growing organization.

- Understanding of both domestic and international markets

- Excellent English speaking and writing skills