Quality Insights Analyst - KYC

About The Job:

The Quality Assurance Audit Analyst will manage Airbnb Payments AML Compliance quality assurance activities and support other audit initiatives, as needed.

This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance Operations teams, including investigative reports required by AML Compliance.

Essential Job Functions:

- Review alerts/cases processed by Agents from Customer due diligence (CDD) and Enhanced due diligence (EDD) perspective and identify the gaps and maintain them to a high standard and mitigate risks to the business.

- Conduct assessments on alerts, cases, and escalations processed by Operations teams, ensuring supporting documentation and compliance decisions meet regulatory and internal standards.

- Oversee case reviews processed by compliance analysts, ensuring decisions are consistent, accurate, and adhere to regulatory timelines.

- Review the decisions taken by agents related to customer appeals/ escalations for KYC process and provide appropriate feedback and assistance to the Ops and stakeholders on process improvements.

- Review detailed reports prepared by analysts to verify consistency in decisions, supporting documentation, and comprehensive narratives.

- Work closely with operations teams and stakeholders to ensure quality standards are maintained across all compliance workflows, including risks related to Sanctions, AML, and KYC.

- Work closely with the compliance teams to determine the root cause of issues, provide coaching, and define necessary follow-up actions.

- Track all remedial actions through to completion, confirming accurate closure.

- Create, manage, and maintain metrics to monitor the quality of operational processes and maintain a comprehensive understanding of current operational procedures.

Qualifications:

- Bachelors or Master's Degree or Technical Equivalent

- 5+ Years work experience, with demonstrated experience in regulatory compliance, Payments, banking, e-commerce quality and audit or related fields.

- Preferred KYC and AML Compliance experience directly and with at least 1+ years of experience in Payments Compliance Quality.

- Strong process thinker and Superior attention to detail

- Strong ability to think clearly and rationally in order to understand logical connections between various data points.

- Strong problem solving skills with an emphasis in adaptability and resilience

- Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually

- Ability to work closely and build trust with Ops and management

- Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.

- Ability and desire to work in a fast-paced environment