Program & Portfolio Manager - Corporate Salary Program

Role Details:

Program Development & Product Management:

- Lead the design, development, and continuous enhancement of the corporate salary program, ensuring alignment with business objectives and customer needs.

- Oversee the lifecycle management of corporate salary products, collaborating with the Salary Product and Process Enhancement teams for ongoing improvements.

- Conduct market research and competitor analysis to identify opportunities for innovation and differentiation.

Sales Enablement & Business Growth:

- Develop sales collateral, training materials, and resources to equip sales teams with the necessary tools to promote corporate salary products effectively.

- Drive marketing-led campaigns to expand the corporate salary customer base and increase portfolio penetration.

- Optimize salary credit processes through regular monitoring and analysis.

- Act as Cross- BU synergy lead, managing escalations, overseeing bulk salary processing, and ensuring efficient complaint resolution.

- Provide analytics support by mapping dashboards, tracking salary credits, and generating WBG and branch reports to drive business growth.

Stakeholder Engagement & Cross-Functional Collaboration:

- Gather and incorporate stakeholder feedback to enhance program offerings and decision-making.

- Ensure seamless coordination across departments for the smooth execution of corporate salary initiatives.

Customer Experience & Relationship Management:

- Monitor customer feedback and satisfaction levels to identify areas for improvement.

- Champion a customer-first approach to enhance service delivery and experience.

Compliance & Risk Management:

- Ensure adherence to regulatory requirements, including KYC, AML, Compliance, data privacy, and customer protection guidelines.

- Implement risk management controls and procedures to mitigate operational and reputational risks.

Performance Monitoring & Market Intelligence

- Establish key performance indicators (KPIs) to measure program success and track business performance.

- Provide regular performance reports to senior management with data-driven insights.

Budgeting & Financial Planning:

Lead the budgeting exercise for the corporate salary business across channels and segments.