Director/Head - Marketplace - Supply Strategy & Operations

Director Market Place( Head of Supply Strategy & Operations)

Head of Supply Strategy & Operations:

- With this role we are redefining convenience. It's our next-generation services discovery and communication platform, we aim to revolutionize how people connect with near me services.

- To bring this vision to life, we are looking for a Head of Supply Strategy & Operations-a strategic, execution-focused leader who thrives in a 0 to 1 environment.

About the Role:

- As the Head of Supply Strategy & Operations, you will play a crucial role in shaping MP's supply ecosystem, driving operational excellence, and ensuring a seamless experience for both users and service providers.

- This is a high-impact role that requires a strong mix of strategy, execution, and leadership.

What You'll Do:

- Build & Scale Supply: Identify, onboard, and nurture a diverse mix of high-quality service providers, ensuring a robust and reliable supply base

- Operational Excellence: Develop and execute scalable playbooks for rapid expansion and sustainable operations

- Seller & Customer Experience: Own and enhance the end-to-end experience for both users and service providers, driving high engagement and satisfaction

- Process & Playbook Creation: Design and implement streamlined processes for onboarding, training, and quality control

- Drive Seller Success: Improve seller NPS, retention, and performance by ensuring they thrive on our platform

- Full Ownership & Execution: Operate with a founder mindset-solve challenges, take initiative, and drive outcomes.

What You'll Need:

- Entrepreneurial & Action-Oriented: You thrive in ambiguity, love building from scratch, and move fast

- Strategic & Execution-Focused: You can craft a vision and execute with precision

- Strong Relationship Builder: You can attract, onboard, and retain top-tier service providers

- Data-Driven & Process-Oriented: You understand how to scale operations efficiently and effectively

- Customer-Obsessed: You deeply care about both user and seller experiences and prioritize their needs.